If you are trying to access a group and see the message "Pending Request," don't worry! This simply means that your request to join the group is currently being processed. Group admissions are typically processed within 24-48 hours from the time you applied, excluding weekends. If access is not granted after this timeframe, additional support may be required.
If you have been waiting for more than 48 hours and still see the "Pending Request" message, please reach out to our support team for further assistance. Our team will be happy to help you gain access to the group as soon as possible.
In the meantime, we recommend checking your email for any updates or notifications regarding your group request. Sometimes, our team may need additional information from you in order to approve your request. If this is the case, you will receive an email with instructions on how to proceed.
We apologize for any inconvenience this may cause and thank you for your patience. We strive to process all group requests as quickly as possible and appreciate your understanding.
We’re Here to Help
If you need assistance or have any questions, please feel free to reach out to our support team at [email protected] or via the support bubble option at the bottom left in your Launch You dashboard.
You can also explore our Launch You Knowledge Base anytime to find your answers at Launch You Support Center