Our system automatically attempts to collect payment multiple times to ensure uninterrupted access to your training. If you find that you have lost access to your training, please do not try to repurchase the product, as this will not resolve the issue. Instead, you can make a payment directly through the billing management system before the next automatic payment attempt is made.
Please be aware that if payment delays continue, it may result in the suspension of your domain or website. In such cases, you will need to provide payment confirmation in order to have your services restored. We strongly recommend taking prompt action during the grace period to avoid any potential data loss.
Unfortunately, grace periods cannot be extended manually, so timely payment is essential to maintain uninterrupted service and protect your data. If you have any questions or need assistance with the payment process, please do not hesitate to contact our support team.
We’re Here to Help
If you need assistance or have any questions, please feel free to reach out to our support team at [email protected] or via the support bubble option at the bottom left in your Launch You dashboard.
You can also explore our Launch You Knowledge Base anytime to find your answers at Launch You Support Center